Privacy Policy —
az444 Online Casino Bangladesh

This Privacy Policy ("Policy") applies to all users of the az444 website, mobile interface, and associated services (collectively, the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the az444 Platform.

az444 may update this Policy periodically to reflect changes in our data practices, legal obligations, or platform features. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Platform after a revision is published constitutes your acceptance of the updated Policy.

01 Data We Collect

az444 collects personal data through multiple touchpoints on the Platform. The categories of data we collect, and the circumstances under which we collect them, are set out below.

1.1 Registration Data

When you create an az444 account, we collect the information you provide in the registration form, which includes:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and/or mobile phone number
• Preferred currency (Bangladeshi Taka, ৳)
• Username and hashed account password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method ownership (e.g., a screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number)
• Selfie or live photo for identity matching, where required

1.3 Transaction Data

Every financial transaction on the Platform is recorded. This includes deposit amounts, withdrawal requests, payment method identifiers (e.g., your bKash or Nagad mobile number, masked card number for Visa/Mastercard), transaction timestamps, and currency amounts in Bangladeshi Taka (৳).

1.4 Gameplay Data

We record data relating to your activity on the Platform, including games played, wager amounts, game outcomes, session durations, bonus activations, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests). This data is used to operate the Platform, detect fraud, and personalise your experience.

1.5 Technical & Device Data

When you access the Platform, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level)
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Referring URL and pages visited within the Platform
• Session timestamps and duration

1.6 Communications Data

If you contact az444's support team via live chat or email, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance, dispute resolution, and training purposes.

02 How We Use Your Data

az444 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes and the corresponding legal basis for each processing activity.

az444 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new legitimate legal basis.

2.1 Marketing Communications

With your consent, az444 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (e.g., Eid special offers, Pohela Boishakh bonus events, BPL cricket promotions), and platform updates. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support.

03 Data Sharing & Disclosure

az444 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary and as described below:

3.1 Game Providers

To deliver our full catalogue of 3,200+ games, az444 works with licensed game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token and player identifier) to authenticate your game session. They do not receive your full name, address, payment details, or KYC documents.

3.2 Payment Processors

To facilitate deposits and withdrawals in Bangladeshi Taka (৳), az444 works with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported local banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners receive only the transaction data required to process your specific payment. They operate under their own privacy policies and applicable financial regulations.

3.3 Identity Verification Services

az444 may use third-party KYC and identity verification service providers to assist in processing and authenticating the documents you submit. These providers are contractually bound to handle your data securely and to use it solely for the verification purpose for which it was shared.

3.4 Legal and Regulatory Authorities

az444 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or if we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of az444, our players, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of az444's assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

04 Cookies & Tracking

az444 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, remember your preferences, maintain your login session, and analyse usage patterns. The main categories of cookies we use are described below:

4.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as maintaining your authenticated session, remembering items in your activity queue, and ensuring security features operate correctly. You cannot opt out of strictly necessary cookies while using the Platform, as they are required for it to work.

4.2 Analytics Cookies

We use analytics cookies to understand how players navigate the Platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulty. This data is aggregated and used to improve the Platform's design and performance. Analytics data is not used to identify you individually.

4.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language (English), display settings, and responsible gaming limits — so you do not need to re-enter them on each visit.

4.4 Marketing & Retargeting Cookies

With your consent, az444 may use marketing cookies to deliver relevant promotional content about bonuses and new games. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting our support team.

05 Data Retention

az444 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The key retention periods we apply are as follows:

• Active account data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for five (5) years following account closure or the completion of the relevant verification activity, whichever is later.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Customer support communications: Retained for two (2) years from the date of the communication, unless a longer period is required in connection with an unresolved dispute.
• Technical and device data (server logs): Retained for up to twelve (12) months from collection, after which they are deleted or anonymised.
• Marketing consent records: Retained for the duration of your marketing subscription and for one (1) year after withdrawal of consent.

Where data is no longer required, az444 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

06 Data Security

az444 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the az444 Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data fields — including passwords (stored as salted hashes), payment identifiers, and KYC documents — are encrypted at rest.
• Access controls: Access to personal data within az444's systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Regular security audits: az444's systems are subject to periodic internal and third-party security reviews to identify and remediate vulnerabilities.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, account takeover, or money laundering, and flag suspicious activity for review.

While az444 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by maintaining a strong, unique password, not sharing your login credentials with others, and notifying support immediately if you suspect your account has been compromised.

07 Your Privacy Rights

As a player on the az444 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team as described in Section 8.

7.1 Right of Access

You have the right to request a copy of the personal data az444 holds about you. We will respond to a verified access request within 30 days and provide the data in a clear, readable format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details (such as your email address or contact number) directly through your account dashboard.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where you object to processing and there are no overriding legitimate grounds. Please note that az444 may be required by law to retain certain data (such as transaction records and KYC documents) for mandatory retention periods even after you request erasure.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that az444 restrict the processing of your personal data to storage only.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract with you, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON).

7.6 Right to Object

You have the right to object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case az444 will assess whether its legitimate interests override your rights and freedoms in the specific circumstances.

7.7 Right to Withdraw Consent

Where az444 processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

08 Contact & DPO

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way az444 handles your personal data, please contact our dedicated privacy team using any of the following channels. All privacy enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the az444 Platform
• Response time: We aim to acknowledge all privacy enquiries within two business hours (Bangladesh Standard Time, BST UTC+6) and to provide a substantive response within 30 calendar days.

For complex requests — such as subject access requests, erasure requests, or data portability requests — please include your full registered name, the email address or mobile number associated with your az444 account, and a clear description of the data subject right you wish to exercise. This will help us process your request as efficiently as possible.

az444 is committed to working with you to resolve any privacy concern informally. If you remain unsatisfied after raising a concern with our privacy team, you retain the right to escalate the matter to the relevant supervisory authority in your jurisdiction.